Sources of help and advice
Unipol Student Homes
Tel: 0113 243 0169
Fax: 0113 283 5973 or 0113 234 35 49
E.mail: info@unipol.leeds.ac.uk
Web: www.unipol.leeds.ac.uk
Leeds City Council
General Enquiries. Tel: 0113 234 8080
Environmental Services (includes disrepair, noise problems, refuse collection, pest control) Tel: 0845 124 0113
Refuse Collection Tel: 0113 398 4760
Noise (out of hours) Tel: 0113 240 7361
Trading Standards - Checking furniture meets with fire safety regulations Tel: 0113 253 0214
Council Tax Office
the One Stop Service,
2 Great George Street,
Leeds (formerly the City of Leeds school).
Tel: 0845 126 0113
email: council.tax@leeds.gov.uk
Website: www.leeds.gov.uk
Regulatory and Consumer Protection Agencies
Health and Safety Executive
Information Line: 08701 545 500
Web: www.hse.gov.uk
Leeds 0113 283 4200
Gas Safe Register
National Watchdog for Gas Safety in Britain useful to check gas engineers registration.
Tel: 01256 372 200
Web: www.gassaferegister.co.uk
Transco
Gas Leaks Tel: 0800 111 999
Ofgem
The regulator for Britains Gas and Electrical industries funded by the DTI and provides advice on changing suppliers, price comparisons and information on Bills, safety and services.
Tel: 020 7901 7000
Web: www.ofgem.gov.uk
Energy Watch
Consumer Information and complaints service about gas and electricity suppliers
Tel: 0845 906 0708
Web: www.energywatch.org.uk
Ofcom
UK regulator of the communications industry
Tel: 020 7634 8700
Web: www.oftel.gov.uk
Office of Fair Trading
Complaints about Unfair Contract Terms
Web: www.oft.gov.uk
Legal Advice
Small Claims Court Customer Service Unit
Help with the process of law.
Tel: 020 7210 2266
Web: www.courtservice.gov.uk
BPP Law School
Free advice clinic to the Leeds Community offering advice on housing, consumer issues and family law The students are supervised in the Clinic by qualified solicitors who are also giving up their free time to support this service.
Tel: 0113 3868257
Email: leedsprobono@bpp.com with details of their problem.
Godloves Solicitors
Godloves Solicitors have been working with Unipol for the past year providing invaluable advice through a drop-in service in the accommodation bureau. Although these sessions will not currently be available to young professionals the firm is happy to offer legal advice at their offices. Please contact them direct for further details:
8-16 Dock Street
Bridge End
Leeds
LS10 1LX
Tel: 0113 2258811
Website: www.godloves.co.uk
Housing advice centre
The housing advice centre gives advice on housing and accommodation to council tenants, private tenants and owner-occupiers. They also give advice on emergency accommodation if you are homeless or are likely to become homeless. Anyone can drop in without an appointment between Monday and Thursday 09:00 - 16:00, or Friday 10:00 - 16:00.
Housing Advice Centre,
21-27 The Headrow,
Leeds, LS1 6PU
Tel: 0113 247 6919
Minicom: 0113 247 6313
When the housing advice centre is closed, an out-of-hours service is provided by the emergency duty team.
Utilities
Gas & Electricity
Please find the contact details for npower and British Gas below. These numbers are given to help you and in no way constitute a recommendation.
British Gas
Account Enquiries: 0845 600 5122
Gas Leaks: 0800 111 999 [24 hr]
npower
Account Enquiries: 08457 145 146
To report a power failure Telephone 0800 375 675
Telecommunications
British Telecom
Fault Line 151
Customer Services 150
Water
Yorkshire Water
Enquiries 0345 828 888
Leakline 0800 573 553
