AGENDA

9.30am - 9.45am     

Registration and coffee

9.45am - 10.15am     

Delegate Introductions, Experiences, Views and Input

10.15am - 11.00am     

The Importance and Theory of Arrivals: Soft and hard arrivals, car parking, parents, the sock under the bed and what does research tell us?
Martin Blakey, Chief Executive, Unipol

11.00am - 11.20am     

Questions and general discussion

11.20am - 11.35am     

Break (tea and coffee provided)

11.35am - 12.10pm     

The Student Experience Starts Here: Induction, Homesickness, Socialisation and Retention.
Stephen Robinson, Head of Student Services De Montfort University

12.10pm - 12.25pm     

Questions and general discussion

12.25pm - 1.20pm     

Lunch (provided)

1.20pm - 1.55pm     

Arrivals and Welcoming: Quality Control Cleaning and Event Management.
Ian Robertson, Deputy Director of Residential and Commercial Services, University of Leeds

1.55pm - 2.10pm     

Questions and general discussion

2.10pm - 2.40pm     

Welcoming Outside of An Institutional Context.
Paul Rowlinson, Head of Student Housing, Sanctuary Management Services

2.40pm - 2.55pm     

Questions and general discussion

2.55pm - 3.10pm     

Break (tea and coffee available)

3.10pm - 3.40pm     

Post Arrival Welcoming Events and Settling In: What Events Can Do and What they are for.
Sarah McDonald, Tenancy Support Officer, Unipol Student Homes

3.40pm - 3.50pm     

Questions and general discussion

3.50pm - 4.10pm     

Concluding remarks and end.