Agenda
DAY ONE: Thursday 2nd February 2012
9.45am - 10.00am Registration and coffee
10.00am - 10.25am Welcome to the Course and Introductions
10.25am - 10.55am What Students Want: Importance and Satisfaction for undergraduates, postgraduates and international students. Martin Blakey, Chief Executive, Unipol Student Homes
10.55am - 11.10am Discussion
11.10am - 11.40am The Importance of a Good Start - Welcoming and Arrivals: soft and hard arrivals, parents, car parking and the sock under the bed. Martin Blakey, Chief Executive, Unipol Student Homes
11.40am - 11.55am Questions and discussion
11.55am - 12.10pm Break (tea and coffee available)
12.10pm - 12.35pm Post Arrival Welcoming Events and Settling In: what events can do and what they are for. Sarah Kelly, Tenancy Support Officer, Unipol Student Homes
12.35pm - 12.45pm Discussion
12.45pm - 1.30pm Lunch (provided)
1.30pm - 2.00pm What is a Repair, When Will it be Done? Reporting Repairs and Monitoring Completion. This session involves group work. Rachel Campey, Housing Manager, Unipol Student Homes.
2.00pm - 2.40pm Inspecting a Property and What to Look For: tenant behaviour, health and safety and disrepair. Victoria Loverseed, Development Manger, Unipol Student Homes.
2.40pm - 4.30pm Hands On Experience: A Visit to a Shared Student Cluster Flat in a Complex and a Shared Student Off-Street Property. Looking at management issues in occupied dwellings. This session involves group work.
Tea and coffee available on arrival back to the Board Room
4.30pm - 5.15pm Group Work: Evaluating the Visits and Reporting Back on Findings
5.15pm - 6.00pm Round table discussion on what was found and what was Important
6.00pm - 6.30pm Check in at the hotel
7.30pm Dinner (provided for residential delegates)
DAY TWO: Friday 3rd February 2011
8.00am - 9.30am Breakfast (provided for residential delegates) and check out of hotel
9.45am - 10.00am Outline of the second day and introduction of any second day delegates
10.00am - 10.45am Gas and Electrical Safety. Fulfilling legal responsibilities and understanding why this is important. Claire Pecherska, Senior Housing Manager (Technical Support), Unipol Student Homes
10.45am - 11.20am The Principles of Fire Safety: Prevention, Detection, Containment and Escape. Geneve Smith, Assistant Chief Executive - Housing Services, Unipol Student Homes
11.20am - 11.35am Break (tea and coffee available)
11.35am - 12.30pm Fire Safety: Undertaking a Risk Assessment based on the previous days visit and the Regulatory Reform Order. Geneve Smith, Assistant Chief Executive - Housing Services, Unipol Student Homes
12.30pm - 1.05pm A Summary of Recent Legislation and How it Affects Student Accommodation: The Housing Act 2004, Licensing, the Housing Health and Safety Ratings System, Deposit Protection and the Government Approved Codes. Martin Blakey, Chief Executive, Unipol Student Homes
1.05pm - 1.50pm Lunch (provided)
1.50pm - 2.45pm Dealing with Inter-Tenant Friction and Disputes - The Tool Kit. This session includes group work. Sarah Kelly, Tenancy Support Officer, Unipol Student Homes
2.45pm - 3.00pm Break (tea and coffee available)
3.00pm - 3.40pm The Importance of Customer Care: What it is, dealing with negative reactions and communicating effectively with student tenants. Sarah Kelly, Tenancy Support Officer, Unipol Student Homes
3.40pm - 4.00pm Questions, discussion and concluding remarks
4.00pmEnds
