Agenda
DAY ONE: Thursday 24th June 2010
9.45am - 10.00am
Registration and coffee
10.00am - 10.25am
Welcome to the Course and Introductions
10.25am - 10.55am
What Students Want: Importance and Satisfaction for undergraduates, postgraduates and international students
10.55am - 11.10am
Discussion
11.10am - 11.40am
The Importance of a Good Start - Welcoming and Arrivals: soft and hard arrivals, parents, car parking and the sock under the bed
11.40am - 11.55am
Questions and discussion
11.55am - 12.10pm
Break (tea and coffee available)
12.10pm - 12.35pm
Post Arrival Welcoming Events and Settling In: what events can do and what they are for
12.35pm - 12.45pm
Discussion
12.45pm - 1.30pm
Lunch (provided)
1.30pm - 2.00pm
What is a Repair, When Will it be Done? Reporting Repairs and Monitoring Completion. This session involves group work.
2.00pm - 2.40pm
Inspecting a Property and What to Look For: tenant behaviour, health and safety and disrepair
2.40pm - 4.30pm
Hands On Experience: A Visit to a Shared Student Cluster Flat in a Complex and a Shared Student Off-Street Property. Looking at management issues in occupied dwellings. This session involves group work. Tea and coffee available on arrival back to the Board Room
4.30pm - 5.15pm
Group Work: Evaluating the Visits and Reporting Back on Findings
5.15pm - 6.00pm
Round table discussion on what was found and what was Important
6.00pm - 6.30pm
Check in at the hotel
7.30pm
Dinner (provided for residential delegates)
DAY TWO: Friday 25th June 2010
8.00am - 9.30am
Breakfast (provided for residential delegates) and check out of hotel
9.45am - 10.00am
Outline of the second day and introduction of any second day delegates
10.00am - 10.45am
Gas and Electrical Safety: Fulfilling legal responsibilities and understanding why this is important. This session involves group work.
10.45am - 11.20am
The Principles of Fire Safety: Prevention, Detection, Containment and Escape
11.20am - 11.35am
Break (tea and coffee available)
11.35am - 12.30pm
Fire Safety: Undertaking a Risk Assessment based on the previous days visit and the Regulatory Reform Order. This session involves group work.
12.30pm - 1.05pm
A Summary of Recent Legislation and How it Affects Student Accommodation: The Housing Act 2004, Licensing, the Housing Health and Safety Ratings System, Deposit Protection and the Government Approved Codes
1.05pm - 1.50pm
Lunch (provided)
1.50pm - 2.45pm
The Importance of Customer Care: What it is, dealing with negative reactions and communicating effectively with student tenants. This session includes group work
2.45pm - 3.00pm
Break (tea and coffee available)
3.00pm - 3.40pm
Dealing with Inter-Tenant Friction and Disputes - The Tool Kit
3.40pm - 4.00pm
Questions, discussion and concluding remarks
4.00pm
Ends
