Investment in Human Resources
Increasingly, it is becoming accepted that simply letting good quality accommodation with a high level of resources is not enough to make a successful student housing management and care package. The skills and expertise of those involved in managing the property and helping their tenants is a very important, and often undervalued, part of the service environment and service delivery.
Below are a few questions that our training this year will answer: how many of your colleagues and staff know the answers ? If you have a good answer - how many of your colleagues in the sector would benefit from knowing about this?
Legal
- what is the difference between a license and a tenancy?
- what it as unfair term?
- how long is "cooing off" period under the distance selling regulations?
- what do we mean by a member of staff being "on call" overnight?
Standards and Risk
- what is the HHSRS and how is risk rating relevant to all accommodation?
- how important is a fire protected route?
Management
- how do you get the right student in the right room at the right price?
- how do you stop students using candles?
- how do you cope with tenancies that are "book ended"?
- what role do parent have?
- how important is marketing?
- how price sensitive are your students?
Student Care
- what can be done about anti-social behaviour?
- how can you built contented tenants and help reduce attrition?
- are ASBOs appropriate for students?
- what do parents want?
- what do students want and is that different?
- are you housing the parent or the student?
Recent Legislation
- what will be licensable and what will not?
- what will a licence mean?
- what does being exempt from licensing entail?
- what is an Approved Code of Practice?
- how do you protect deposits?
- what is dispute resolution?
Policy
- why is amenity based letting giving way to the student care agenda?
- what tenancy support systems are being developed?
- what is a self balancing student community?
- what role does discipline have in student accommodation?
- how do you encourage socialisation?
- how do you make your contribution to reducing student attrition?
- how do you maintain care and standards whilst working in partnership with others?
Design and Construction
- what happens if a building is late?
- what is a flexible building?
- are foyers and communal amenities important?
- how do reception staff interface with security and staff?
- is a garden an additional room?
- are big buildings better than small buildings?
- does everyone want en suite accommodation?