Monday 12 February 2018

Getting Started in Student Housing Management

Etc.venues - Bonhill House - Central London

This newly revised and updated course provides an essential grounding in how and why student accommodation works.

Suitable for: Those either newly in post or relatively new to the sector

Spaces available

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9.15am - 9.30am Registration (Tea and Coffee available)

Morning sessions led by Martin Blakey, Chief Executive, Unipol Student Homes

9.30am - 9.50am Welcome to the Course and Introductions

9.50am - 11.20am What Everyone Needs to Know About Student Accommodation: Supply and Demand, Accommodation as Part of the Student Experience, Types of Accommodation Available, The Importance of Technology, Value for Money, Customer Satisfaction and Price

11.20am - 11.30am Questions and discussion

11.30am - 11.45am Break (tea and coffee provided)

11.45am - 12.15pm Getting Off to a Good Start - Avoiding the Sock Under the Bed: Preparations, Arrivals, Welcoming and Rooming

12.15pm - 12.35pm Dealing with Complaints

12.35pm - 1.15pm Group Work case examples and feedback

1.15pm - 2.00pm Lunch (provided)

2.00pm -3.30pm Making a Good Start- Welcoming and Post-Arrival Support Issues; How to make a good first impression and helping students settle in.  Preventative measures to reduce post-arrival issues and how to respond effectively to student support issues. Sarah Woodroff, Tenancy Support Officer, Unipol Student Homes

3.30pm - 3.45pm Break (tea and coffee provided)

3.45pm - 4.15pm Accreditation and Being a Member of an Approved Scheme. What it means and how to meet the standards at audit. Simon Kemp, National Codes Administrator, Unipol Student Homes

4.15pm - 4.35pm Concluding remarks & END



9.15am - 9.30am Registration for Day Two (Tea and Coffee available)

9.30am - 11.35am Legislation and Regulation - How it Applies to Student Accommodation and What is in the Pipeline: The Housing Act 2004: mandatory, additional and selective licensing, The Housing Health and Safety Ratings System, Gas Safety, Electrical Safety, Deposit Protection and Rights of Redress. Martin Blakey, Chief Executive, Unipol Student Homes

11.35am - 11.50am Break (tea and coffee provided)

11.50am - 12.15pm The Principles of Fire Safety: Prevention, Detection, Containment, Escape, Undertaking a Risk Assessments and the Regulatory Reform Order Martin Blakey, Chief Executive, Unipol Student Homes

Sessions led by Tony Vyse, Development Manager, Unipol Student Homes

12.15pm - 12.45pm What is a Repair, When Will it be Done? Reporting Repairs and Monitoring Completion

12.45pm - 1.15pm Inspecting a Property and What to Look For: tenant behaviour, health and safety, disrepair and minor upgrading

1.15pm - 2.00pm Lunch (provided)

2.00pm - 3.00pm Property Inspection: A virtual visit to a shared student cluster flat in a complex and a shared student off-street property. Looking at management issues in occupied dwellings. This session involves group work (Tea and coffee available during session)

3.00pm - 4.15pm Report Back from groups and Round table discussion on what was found and what was Important

4.30pm ENDS


The course covers:

• Why student accommodation is important and where it is going

• The importance of welcoming, settling in and transition

• Running of social programmes and encouraging social interaction

• Understanding the essentials of customer care

• Dealing with complaints and achieving closure

• Dealing effectively with inter-tenant friction and disputes

• Arranging and responding to repairs

• The uses of room, flat and house inspections

• Understanding the importance of essential health and safety routines and requirements

• How recent legislation and accreditation underlines student accommodation management

The course is run by staff experienced in student accommodation and customer care from Unipol Student Homes.


Martin Blakey, Chief Executive

Martin Blakey has worked in the student accommodation area for over 20 years with a wide experience of all kinds of student housing, from off-street to purpose built properties. Has worked closely with HEIs, Local Authorities, Governments and major supplier to raise housing standard and widen student choice and expectations. As Chief Executive of Unipol, (a charity focusing on student housing) Martin helped develop a portfolio housing 3,000 students in Leeds, provides services to around 15 HEIs, accredits just over 220,000 bed spaces and operates the main training programme for those involved in student accommodation. The mission continues.

Sarah Woodroff, Tenancy Support Officer

Sarah is the Tenancy Support Officer for Unipol using mediation techniques for tenant disputes, providing information for students with mental ill health, dealing with anti-social behaviour, supporting students affected by crime and organising events for students throughout the year.

Tony Vyse, Development Manager

Tony Joined Unipol in January 2013 as Senior Housing Management Officer - Technical Services having worked within the Building and Construction industry for 18 years. More recently Tony was the Maintenance Manager instructing all trade operatives to maintain a portfolio of 750 properties for the Home Office. Tony now supports the housing management team in relation to property surveying and undertakes projects such as property full and part refurbishments.

Simon Kemp, National Codes Administrator

Simon has worked at Unipol since 2002. Currently he administers the two ANUK/Unipol National Codes for Large Student Developments, covering around 180,000 bed spaces throughout the UK.

Cost per delegate

Normal Delegate Rate - £485
Friends of Unipol Rate - £435

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