Tuesday 09 May 2017

Getting Started in Student Housing Management - Leeds

This newly revised and updated course provides an essential grounding in how and why student accommodation works.

Suitable for: Those either newly in post or relatively new to the sector

Please note - The residential rates for this course include one nights bed & breakfast at Premier Inn - Leeds City Arena on Tuesday 9th May 2017

Normal Delegate Rate: £450

Normal Delegate Residential Rate: £560

Friends of Unipol Rate: £360

Friends of Unipol Residential Rate: £470

155-157 Woodhouse Lane, Leeds, LS2 3ED




9.15am - 9.30am Registration and coffee

Morning sessions led by Martin Blakey, Chief Executive, Unipol Student Homes

9.30am - 9.50am Welcome to the Course and Introductions

9.50am - 11.20am What Everyone Needs to Know About Student Accommodation: Supply and Demand, Accommodation as Part of the Student Experience, Types of Accommodation Available, The Importance of Technology, Value for Money, Customer Satisfaction and Price

11.20am - 11.30am Questions and discussion

11.30am - 11.45am Break (tea and coffee provided)

11.45am - 12.15pm Getting Off to a Good Start - Avoiding the Sock Under the Bed: Preparations, Arrivals, Welcoming and Rooming

12.15pm - 12.35pm Dealing with Complaints

12.35pm - 1.15pm Group Work case examples and feedback

1.15pm - 2.00pm Lunch (provided)

2.00pm - 2.30pm Welcoming, On-going Social Events and the Growth of Residence Life - Building a student community and increasing engagement

2.30pm - 3.30pm Dealing with Inter-Tenant Friction and Disputes - The Tool Kit. Options available to resolve issues between tenants. 

3.30pm - 3.45pm Break (tea and coffee provided)

3.45pm - 4.15pm Accreditation and Being a Member of an Approved Scheme. What it means and how to meet the standards at audit. Simon Kemp, National Codes Administrator, Unipol Student Homes

4.15pm - 4.35pm Concluding remarks & END



9.15am - 9.30am Registration for Day Two

9.30am - 11.35am Legislation and Regulation - How it Applies to Student Accommodation and What is in the Pipeline: The Housing Act 2004: mandatory, additional and selective licensing, The Housing Health and Safety Ratings System, Gas Safety, Electrical Safety, Deposit Protection and Rights of Redress. Martin Blakey, Chief Executive, Unipol Student Homes

11.35am - 11.50am Break (tea and coffee provided)

Sessions led by Martin Blakey, Chief Executive, Unipol Student Homes and Tony Vyse, Development Manager, Unipol Student Homes

11.50am - 12.15pm The Principles of Fire Safety: Prevention, Detection, Containment, Escape, Undertaking a Risk Assessments and the Regulatory Reform Order

12.15pm - 12.45pm What is a Repair, When Will it be Done? Reporting Repairs and Monitoring Completion

12.45pm - 1.15pm Inspecting a Property and What to Look For: tenant behaviour, health and safety, disrepair and minor upgrading

1.15pm - 2.00pm Lunch (provided)

2.00pm - 3.00pm Property Inspection: A virtual visit to a shared student cluster flat in a complex and a shared student off-street property. Looking at management issues in occupied dwellings. This session involves group work - (Tea and coffee available during session)

3.00pm - 4.15pm Report Back: from groups and Round table discussion on what was found and what was Important

4.20pm ENDS



This newly revised and updated course provides an essential grounding in how and why student accommodation works.

The course covers:

  • Why student accommodation is important and where it is going
  • The importance of welcoming, settling in and transition
  • Running of social programmes and encouraging social interaction
  • Understanding the essentials of customer care
  • Dealing with complaints and achieving closure
  • Dealing effectively with inter-tenant friction and disputes
  • Arranging and responding to repairs
  • The uses of room, flat and house inspections
  • Understanding the importance of essential health and safety routines and requirements
  • How recent legislation and accreditation underlines student accommodation management

The course is run by staff experienced in student accommodation and customer care from Unipol Student Homes.

Cost per delegate

Normal Delegate Rate - £450
Friends of Unipol Rate - £360
Normal Delegate Rate (Residential) - £560
Friends of Unipol Rate (Residential) - £470

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