Tuesday 12 December 2017

Maximising the Effectiveness of Code Complaints

ANUK/Unipol National Codes of Standards

This one day seminar will provide participants with some insight into the operations of the ANUK/Unipol National Codes’ complaints procedures and seek to develop strategies to assist students’ unions to maximise the outcomes for their students when advising and/or representing them in respect of a complaint about a member of these Codes.

Suitable for: Student Officers and Student Union Staff who have responsibility for issues connected to complaints relating to student accommodation.

Spaces available

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Agenda

10.00am - 10.25am Registration and Coffee

10.25am - 10.35am Welcome and Introductory Remarks. Martin Blakey, Chief Executive, Unipol Student Homes

10.35am – 11.15am An Overview of the Codes - How the Codes are governed and how SU’s can have an influence on their development. Simon Kemp, ANUK/Unipol National Codes Administrator

11.15am - 11.25am Break (tea and coffee available)

11.25am - 12.15pm What Constitutes a Breach of the Codes? - Some analysis of the requirements of the Codes, especially the non-prescriptive elements. Simon Kemp, ANUK/Unipol National Codes Administrator

12.15pm - 1.15pm Verifying Compliance with the Codes- How compliance with each of the Codes is verified. To be led by a member of the Verification Team

1.15pm -2.00pm Lunch (provided)

2.00pm- 3.00pm Making Code Complaints An interactive session focusing on case studies which identify best practice. Megan Blanden, Unipol Complaints Investigator

3.00pm - 3.10pm Break (tea and coffee provided)

3.10pm - 4.25pm Operating the Tribunal- What happens when a complaint is escalated to the final stages of the complaints procedures, to include a role-play of a meeting of the Full Tribunal. To be led by the Chair and Vice Chairs of the Tribunal

4.25pm - 4.40pm Questions and Discussions

4.40pm - 4.45pm Closing Remarks

This a working agenda that is subject to change

Synopsis

The event will provide participants with some insight into the operations of the ANUK/Unipol National Codes’ complaints procedures and seek to develop strategies to assist students’ unions to maximise the outcomes for their students when advising and/or representing them in respect of a complaint about a member of these Codes.

The event has been designed to be participatory, with opportunities for small group work. The event will be especially useful for student officers and staff who have responsibility for issues connected to complaints relating to student accommodation.

Cost per delegate

Students' Union Rate - £100

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