Tuesday 07 November 2017

What Happened over Summer 2017: Highs, Lows, Grenfell and Rising Tenant Expectations

Identifying patterns and learning lessons from the 2017 student accommodation process

This popular one day seminar looks at a cross-section of experiences and what can be learnt from the 2017-2018 intake for next year.

Suitable for: All those dealing with policy, management, allocations and student advice in student accommodation

Cavendish Venues - Central London

Spaces available

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9.30am - 9.45am Registration and coffee

9.45am - 10.30am Introduction of Delegates and Round Table Sharing of Delegates Own Experiences

10.30am - 11.15am A Summary of Main Trends over the Summer of 2017: What UCAS tells us, winners and losers in the intake stakes, the unpredictability of EU intake, the effect of Grenfell and customer needs and demands Martin Blakey, Chief Executive, Unipol Student Homes

11.15am - 11.45am The Lincoln Experience: Rising Intake in a Contained Market and Working with a Churning Private Sector. Michael Ball, Residential Services Manager, University of Lincoln

11.45am - 11.55am Questions and discussion

11.55am - 12.10pm Break (tea and coffee available)

12.10pm - 12.40pm The Cambridge Experience: From Shortage to Surplus. Paul Harris Residential Service Manager, Anglia Ruskin University

12.40pm - 12.50pm Questions and discussion

12.50pm - 1.40pm Lunch (provided)

1.40am -2.40pm The London Experience: Dealing with a volatile market and tying everything together. Jane Donachy, Associate Director of Catering, Retail and Accommodation Services at University of the Arts London 

2.40pm - 2.55pm Break (tea and coffee available)

2.55pm - 3.25pm The Kent Experience: Derek Goss, Student Accommodation Manager, Kent Hospitality, University of Kent

3.25pm - 3.35pm Discussion

3.35pm - 4.05pm Responding to Volatility and What the Private Sector Was and Is Up To: Stewart Moore, Commercial Director, CRM Students

4.05pm - 4.20pm Final Questions, Discussion, Concluding Remarks and END

This a working agenda and is subject to change as speakers are confirmed.


In a year when there was more uncertainty about student accommodation demand than any other for the last decade with:

• the full effects of an unregulated market in higher education
• much greater competition between institutions
• falling undergraduate student demand
• the effects of BREXIT on European student numbers
• tightening immigration control

How did institutions and the private sector suppliers succeed in matching accommodation supply with demand and satisfying increasingly demanding student consumers?

This one day seminar looks at a number of case studies of what actually happened this year at a carefully chosen cross-section of institutions to see what lessons and trends can be identified which should help when it all happens again in the summer of 2018.

Some developments over this summer are already clear:

• institutional intake varied widely - particularly EU recruitment
• some markets that were in shortage moved into surplus
• some buildings closed post Grenfell
• students became increasing value-driven and more demanding
• there were still late buildings

All of this in a “feel bad” political environment of rising debt for students and increasing awareness of value for money.

This one day seminar allows the sharing of experiences and lessons learnt to be shared between speakers and delegates and allows those present to triangulate their own experiences with those of others to gain a more in-depth understanding of future needs and trends.

Cost per delegate

Normal Delegate Rate - £305
Friends of Unipol Rate - £270

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