Unipol Nottingham Tenant Survey 2016 - the results are in
Every year Unipol conducts an independent Tenant Satisfaction Survey to gauge what our tenants really think of our accommodation. This is a really important piece of work that spans across all of our stock, telling us what we’re doing well and, of course, what we need to do even better.
Overall satisfaction ratings with Unipol housing are high with 80% of our tenants rating their service as good or high.
Key to the results: In the survey we either measure satisfaction as a percentage or on a scale of 1 to 8 with 1 as worst and 8 as best.
In 2016 Unipol had 149 tenants in Nottingham and 74 completed the survey, a response rate of 49%. We have 84 tenants living at Graystacks and the rest live in shared houses.
The welcome process and moving in
Our tenants in Nottingham rated their welcome as very friendly, giving it 7.2 out of 8. In our houses, tenants rated the cleanliness and repair of their houses as 6.2 out of 8, and 6.5 out of 8 at Graystacks.
First point of contact
Tenants through their dedicated housing management officer was friendly, rating this as 6.8 out of 8.
Satisfaction with Unipol housing, facilities, amenities and security
Ratings for accommodation features are below (from a maximum of 8):
General character of houses 6.6 and Graystacks 6.5
Security of houses 6.8 and Graystacks 6.2
Decor in houses 6.1 and Graystacks 6.4
Maintenance and Repair Satisfaction
75% of tenants used the maintenance and repair service. Overall repair quality was rated at 76% but speed of response (5.7) and the communication of the repair time (5.4) need to improve in 2017.
So what have we learnt?
Two key areas are highlighted:
we need to improve communication methods with our tenants to make sure they are fully informed and updated about repair
we need to continue investing in our properties, keeping them at the highest standard possible and continue to invest in better insulation to increase sustainability and lower energy costs.
Changes are coming. Thanks to this survey, we’re able to pick up on tenants’ issues and help solve them.
You said, we did
Following the feedback we plan to make some change to the properties:
at Graystacks we will be redecorating some key areas
continuing to invest in providing the very best shared student housing: maintaining character, improving insulation and energy awareness, good furnishing - so that tenants can live in a comfortable and unique environment to suit their tastes
a big thank you to all of our tenants who gave us their views - we really appreciate that. This has enabled is to focus our resources more precisely on what tenants want and to discover where things need to improve. Next year’s survey takes place in January 2017 - if you are a Unipol tenant, tell us your views and help shape your not for profit housing.