The Codes: for better student housing

The purpose of the Codes
The range of Codes Unipol runs
How the Codes Operate

Your Leeds Code Team 
Your Bradford Code Team
Your Nottingham Code Team
Your National Code Team
The Unipol Tribunal

The purpose of the Codes

Unipol runs a number of Codes. These are accreditation schemes which:

  • set professional standards for student accommodation and its management that member owners and agents voluntarily commit themselves to meeting
  • check compliance with those standards
  • give students assurance and confidence about the quality of what they are signing up for when they opt for a Code property
  • give students a robust complaints process if things go wrong.

All the Codes have been developed in partnership with their local universities and students’ unions.

The range of Codes Unipol runs

Unipol administers:

  • the Unipol Code for shared student housing, which accredits private landlords in Leeds, Bradford and Nottingham (there is a version for each city)
  • the Unipol Code for owner/occupiers providing accommodation in their own homes in the student private rented sector in Leeds, Bradford and Nottingham (there is a version for each city)
  • two National Codes that accredit larger developments – one for education institutions and one for commercial providers
  • The AFS/Unipol Code – a national accreditation framework for the web-based market in private sector shared student housing

Unipol runs a number of accreditation schemes aimed at giving students confidence in renting from landlords and agents. Unipol administers National Codes that accredit larger developments, but also has bases in Leeds, Bradford and Nottingham which accredit private landlords. Renting from a Code landlord offers reassurance that standards have been checked and Unipol can offer help if things go wrong. For more information about the Codes themselves, click the relevant Code logo below.

     

We are a small and knowledgable team here to offer help and guidance with the Codes. Below is some information about the Code teams and who to contact should you have any queries. 

How the Codes Operate

The three Unipol Shared House Codes for Leeds, Nottingham and Bradford are administered centrally by a Unipol Codes Administrator who also oversees the process of checking that landlords  are meeting the standards they have declared they are.

Checking
The checking (or verification as it is known) consists of a number of pro-active inspections on landlords’ properties to the ratio of 1:5 in Leeds and Nottingham and all properties in Bradford, within the three year span of each of the Codes. In reality, this sampling works out more than 1:5 because if a landlord only has fewer than 5 properties then 1 is still inspected. In Leeds the actual ratio in around 1:3 and in Nottingham it is 1:1.5.

Checks are also made following the return of questionnaires sent out to tenants at addresses where responses would indicate an issue.

Checks are made, if necessary, following complaints from students.

Inspection Reports and the Audit Panels
Each time a property is inspected a Report is written. Inspections are carried out by specialised consultants or by trained Unipol staff. The Report goes for consideration to an Audit Panel (one for Leeds/Bradford and one for Nottingham. The Audit Panels meet not less than three times a year and oversees the verification process.

Each Audit Panel is independently chaired and the Chair has the power to immediately suspend members from the Code (a process which can be reviewed by the Tribunal). The membership of the Audit Panels is:

Leeds/Bradford
Chair - Mr John Balfour
one representative of the Leeds and Bradford Services Committee 
the Assistant Chief Executive - Standards and Projects
members of a verification team

Nottingham
Chair - Claire Baxter
one representative of the Nottingham Group
the Assistant Chief Executive - Standards and Projects
members of a verification team

Much greater details about the Audit Panels can be found here. For Leeds here

For Nottingham here

Details of how the ANUK/Unipol National Code is administered can be found here.

Your Code Team

Faye Swanwick - Unipol Codes Administrator

Faye administers the Unipol Codes, managing the accreditiation process and fielding queries about the Codes. Faye arranges inspections of properties to ensure they meet Code standards.  She administers the audit panel.

Contact  Faye by email or calling 0115 934 5023.

Simon Kemp - National Codes Administrator

Simon administers the two National Codes that set benchmark standards for the management of student halls of residence. The National Codes have a dedicated website which can be accessed here.

For further information, you can contact Simon by email or calling 0113 2053406.

Jo MacNaughton - Housing Hub Services Officer

Jo is also responsible for administering the Unipol Code in Bradford, managing the verification process and inspecting properties to ensure they meet Code standards.

Contact Jo by email (j.macnaughton@unipol.org.uk) or calling 01274 235 899.

 

Officer Administrator and Code Complaints Investigator (vacancy)

 

If you have a complaint please complete the complaints form.  to speak to a member of staff  

Contact  by email or by calling 0113 205 3400.

The Unipol Tribunal

The Tribunal is an indepdendent body that considers complaints brought under the Unipol Codes, where the relevant parties cannot reach a resolution themselves. The Tribunal will consider the evidence presented by both parties and decide whether any standards of the Code have been breached. Where a landlord is found to have breached Code standards, possible outcomes range from recommendations of a change in management practices to suspension from the Code. Where a student/tenant is found to have breached the Code, the Tribunal is able to refer this to the relevant university/college.

Details of membership of the Tribunal as well as upcoming Tribunal dates can be found here. All outcomes of all upheld Tribunal decisions are published here.