Code Complaints: Avoid or Embrace? A Course for Members of the National Codes
ANUK/Unipol National Codes of Standards
This event will provide participants with some insight into the operations of the National Codes’ complaints procedures, demystifying how it works and equipping you to respond appropriately to this formal system.
The event will help you to develop strategies to assist you in resolving issues be proactively embracing and owning issues, but then also how to avoid issues reoccurring in future.
Suitable for: all staff working in purpose built accommodation but particularly those on the front line who receive and handle complaints. This event will be of particular help to staff who are new into their role or the PBSA sector
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