Tuesday 20 March 2018

The Special Skills involved in Managing Complexes in Student Accommodation

This event has been postponed. Please contact conferences@unipol.org.uk for further information

A two day course providing essential information and advice on how to manage and run larger student buildings and halls of residence.

Suitable for: All staff involved in, and needing to understand, the day to day operation and management of students’ halls.

Unipol Boardroom - Leeds

Spaces available


DAY ONE: Tuesday 20th March 2018

9.30am - 9.45am Registration and coffee

9.45am - 10.00am Welcome to the course and introduction of delegates

10.00am - 11.00am An Introduction to What is a Larger Building and Why Larger Student Buildings are Different and Need Different Skills: special characteristics, high level servicing and types of occupancy. Martin Blakey, Chief Executive

11.00am - 11.30am Making a Good Start - Preparation: getting ready for occupation: systematic maintenance, cleaning, changeovers of tenants and setting the room. Rachel Campey, Housing Manager

11.30am - 11.45am Questions and Discussion

11.45am - 11.55am Break (tea and coffee provided)

11.55am - 1.15pm Making a Good Start - Welcoming and Post-Arrival Support Issues: helping students to settle in and responding to support issues Sarah Woodroff, Tenancy Support Officer

1.15pm - 2.00pm Lunch (provided)

2.00pm - 2.30pm Running the Property - Management Routines: essential routines to be followed daily, weekly and monthly within the building. Rachel Campey, Housing Manager.

2.30pm - 2.55pm Running the Property - Inspections: property inspections, their role, purpose and mechanics, identifying and dealing with problems. Tony Vyse, Development Manager.

2.55pm - 3.20pm Discussion and questions (tea and coffee also available)

3.20pm - 4.40pm Inspecting: inspecting two occupied student flats in complexes. What to look for and indentifying any issues for action.  Tony Vyse and Martin Blakey

4.10pm - 4.40pm Inspecting: group work reporting back from the inspections (tea and coffee available). Tony Vyse and Martin Blakey

4.40pm - 5.15pm Questions, discussion and concluding remarks after day one

5.15pm End


DAY TWO: Wednesday 21st March 2018

9.30am - 9.45am Registration for day two (Tea and coffee provided)

9.45am - 10.30am Providing Services that Work: furniture, kitchen appliances, mail deliveries and parcels, cycle storage, lifts, the web and laundrettes. Overall amenity levels and monitoring service contracts. Martin Blakey, Chief Executive

10.30am - 10.45am Questions and discussion

10.45am - 11.30am Dealing with Tenant Issues: the proper use of administrative charges, discipline, fines and dealing with complaints. Martin Blakey, Chief Executive

11.30am - 11.45am Break (Tea and coffee provided)

11.45am - 12.15pm Group Work: looking at approaches to actual case examples. Led by Martin Blakey

12.15pm - 1.00pm Health and Safety - Essential Checks: gas and electrical supplies and installations and practical fire safety and maintaining the integrity of the building. Tony Vyse, Development Manager.

1.00pm - 1.50pm Lunch (provided)

1.50pm - 2.15pm Health and Safety - Security: Security services and increasing awareness of security by tenants. Tony Vyse, Development Manager.

2.15pm -2.25pm Questions and Discussion

2.25pm - 2.35pm Break (Tea and coffee provided)

2.35pm - 3.20pm Health and Safety - Risk Assessment: understanding, undertaking and responding to risk assessments (the "RRO"), the Housing Health and Safety Rating System and maintaining a safe environment in your building. Martin Blakey, Chief Executive

3.20pm - 3.35pm Questions and Discussion

3.35pm - 4.05pm Complying with the Government Approved National (UUK and ANUK/Unipol) Codes (includes some on-line group work). Simon Kemp, National Codes Administrator

4.05pm - 4.20pm Concluding remarks and end


This revised two day course provides training that deals with the specific challenges inherent in managing student complexes and how differing sized buildings need different (but similar) regimes.

The course deals with all of the management processes of serviced and high density accommodation with a particular focus on three aspects of that task:

• managing the building
• managing the occupants
• maintaining high levels of customer satisfaction and customer service.

The course also deals with the lifecycle of management needs across an annual tenant group and promotes an understanding of the day to day health and safety requirements in order to maintain the building in an on-going safe state.

The course can be used as an introduction for recently employed staff but it will also be useful for consolidating practical knowledge for more experienced staff. The two days will also range over established best practice that is taking place in the sector.

The course involves a visit to a student accommodation complex so that delegates can assess how the building and its tenants is working - or could work better.

The course is concerned with providing practical help, information and advice but will place these "coal-face" activities within the wider framework of safety, practicality and customer service so that staff know why certain system exist rather than just accepting them as systems.

Cost per delegate

Normal Delegate Rate - £450
Normal Delegate Rate (Residential) - £560
Friends of Unipol Rate - £360
Friends of Unipol Rate (Residential) - £470

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