Landlord Training Events

Landlord Training Events

Membership with Unipol provides landlords access to free training events.

These training events are designed to help improve the services we offer to students and to also prepare landlords for many difficult situations they may face.

Please see below for details of our next training event.  If you are interested, fill in the form under the event description to get more information and book your place.

This training event will take place online via Zoom. 

An Introduction to Mediation Skills for Landlords

Date: Thursday, 1 October 2020

Time: 14:00 - 16:00

Trainers: Jan Hardy, Tenancy Support & Wellbeing Coordinator
Lynne Wilson, Housing Hub Advisor


The aim of this workshop is to support Landlords to resolve conflict and tenancy disputes by using some tried and tested mediation techniques.  The session will also look at Restorative Practice and the skills used to find resolution and compromise.

Joining Instructions:

Some case studies will be provided before the event.  Please read these and consider your approach to managing the situations described.  We will be using the case studies during the workshop. 


14:00 - Introductions (5 mins)

14:05 - What is mediation?  (30 mins)

  • What are some of the causes and costs of conflict in student housing?
  • What options are there for managing and resolving conflicts?
  • Mediation skills and techniques.
  • Benefits of using mediation.

14:35 - Q & A about Mediation (5 mins)

14:45 - What is Restorative Practice? (30 mins)

When is Restorative Practice used?

What are the aims of Restorative Practice?

How does Restorative Practice work?

15:15 - Q & A about Restorative Practice. (5 mins)

15:20 - Breakout Rooms;

Delegates will be placed in groups in breakout rooms to look at provided case studies.  (15 mins)

15:35 - Case Study Review:

Delegates return to main group to discuss case studies. (15 mins)

15: 50 - Has your approach to managing conflict in accommodation changed?

Do you feel better equipped to address and manage issues following this workshop?

16:00 - Final questions and Close.

Which city are your student properties in?: