Landlord Training events Leeds

Landlord Training Events 

Membership with Unipol provides landlords access to free training events.

The training events are designed to help improve the services we offer to students and to also prepare landlords for many difficult situations they may face.

Below is a list of our upcoming training events. If you are interested in any of the events, just click the title to find out more and to book your space.

All events take place in Unipol Board Room, 155-157 Woodhouse Lane, Leeds, LS2 3ED.


Legal Changes to Lettings Fees (The Tenant Fees Act)
Understanding the new restrictions on booking and administration fees

Friday 5th April 2019

The Tenant Fees Act comes into effect on 1st June 2019. The Act dramatically reduces the ability of those letting and managing accommodation to charge fees to tenants and restricts the level of deposits charged.

This seminar will provide:

  • A detailed exploration of the implications of the Act
  • What this will mean in practice for landlords

It is clear that that there will need to be significant change to some of the common existing practices in student lettings and this event will provide an opportunity to discuss this in detail and think through how your organisation needs to respond.

The seminar is led by two experts in this specialist field and places at this event at limited to 25 delegates to allow time for questions and discussion.

Because of the specialist legal nature of this event, places are charged at £25 per attendee for Code landlords/members of the Unipol Hub and £45 for unaccredited landlords or those who are not members of the Unipol Hub. Once a booking is recieved you will be sent payment details and your place is only confirmed once payment is recieved.

The seminar will be led by Martin Blakey, Chief Executive, Unipol Student Homes and Hilary Crook, Solicitor of Hatch Legal

2.00pm – 2.15pm  Registration and Coffee

2.15pm – 2.25pm Welcome and Introductory Remarks.

2.25pm – 3.25pm The Tenant Fees Bill: What it Contains and How It will Affect Landlords

  • Limits on fees and the effect on booking fees
  • Maximum deposits
  • Prohibition on unequal rent payment plans
  • How it will affect current practice

3.25pm – 3.50pm Roundtable Discussion – Question from delegates and Impacts

3.50pm – 4.00pm Closing remarks and end


Introduction to the student letting market for new staff 

Thursday 18th April 2019

Student housing is not like the rest of the private rented sector. It’s important that new staff working in student lettings get to grips with its unique character as quickly as possible and this course will provide a useful primer for new and existing staff who need a refresher:

  • Timing is everything – the house hunting cycle
  • Why students are different as tenants: handling student expectations
  • The role of the Unipol Code and accreditation
  • The importance of the first impression and changeover
  • Not all students are the same: Internationals, postgraduates and mature students

In addition the student housing industry often experiences a high turnover of staff. This can be for many reasons including the use of student staff. It is often difficult for new staff to understand the letting cycle until they have experienced a full year with their new company.

This training session will provide new members of the housing market with a thorough breakdown of the letting cycle and how to prepare. This event can also be useful for accommodation providers who would like to improve customer satisfaction. 


09:45am- 10:00am: Registration and coffee

10:00am- 10:10am: Welcome and introductory remarks
10:10am – 10.30am: Students in Leeds: Who are they? Where do they come from? Victoria Tolmie-Loverseed, Assistant Chief-Executive - Standards
10:10- 10:30am: The tenant cycle: A breakdown of key dates and how the cycle runs, Nicola Brown
10:30am- 11:00am: How to improve the customer experience, Nicola Brown, Assistant Chief Executive – Hub Services

  • Managing expectations
  • Responding to enquiries and issues
  • The tenancy sign up process
  • Communication prior to moving in

11:00am- 11:15am: Coffee and tea break
11:15am - 11:45pm: Dealing with issues: acknowledging complaints and repairs and the role of the Unipol Code, Victoria Tolmie-Loverseed
11:45am- 12:00pm: Concluding remarks and questions


Future-Proofing Student HMOs: Refurbishment and Renovation 

Thursday 2nd May 2019

Students have increasing expectations of their shared houses and landlords who are invested for the long term generally recognise that properties need to be both attractive but robust to continue to let in this competitive market. Over the last 5 years Unipol has transformed its own portfolio of shared student houses, investing in revamped interiors, energy efficiency, technology and open plan spaces with the aim of future-proofing these properties.

This new session for landlords will look at:

  •  the six areas that Unipol focus on when upgrading properties: improving sociability, energy efficiency, technology, security, homeliness and improved design (the wow-factor).
  • 3 examples of recent Unipol renovations including before and after photos, tips and techniques, costs and trends in design.

9.45am:  Registration and refreshments
10.00am - 10.10am: Welcome           
10.10am - 10.50am:  What do students want from shared houses? Unipol’s view on the six top trends and the case for upgrading.
10.50am - 11.00am Questions and discussion
11.00am - 12.00pm:Three case studies of three properties refurbished by Unipol. Tony Vyse, Development Manager
12.00 - 12.10pm: Discussion and ends.

Book here:

Dealing with Deposits from Beginning to End

Wednesday 22nd May 2019

This half day training event is designed to help both new landlords and established landlords manage the end of tenancy and deposit process. Mishandling of deposit deductions or charges that are percieved by tenants to be unfair can be a major source of tenant dissatisfaction and can end tenancies on sour note. 

This short course will cover:

  • Managing student and parent expectations more effectively
  • Communicating the process to students
  • The tenancy deposit schemes - what is and isn't possible
  • Avoiding end of tenancy disputes and complaints under the Unipol Code
  • How to manage the tenancy and not the deposit, preparing at the start of the tenancy and evidence at the end.

12:45pm- 1:00pm       Registration and coffee

1:00pm - 1:10pm     Welcome and introductory remarks

1:10pm- 1:40pm      What is best practice? A landlord’s obligations under deposit protection and the Unipol Code

1:40pm- 2:10pm      The process for managing tenancies: moving in and out procedures, inspections and tenancy support

2:10pm- 2:20pm       Concluding remarks and questions


Nicola Brown: Assistant Chief Executive- Hub Services
Jakub Pietruszewski:Housing Team Leader

Book Here:


Landlord Review Sites - How to make the most out of Feedback

Friday 7th June 2019

The internet is the first place many students will visit to look for student accommodation, and the first place they will turn to leave feedback on their experience. It is more important than ever that your reviews reflect good business practice and that you respond to comments online.

This workshop will demonstrate effective ways to encourage positive reviews and how to respond to negative reactions:

  • Unipol’s Rate Your Landlord website: Making the most of it
  • What you need to know about Google and other sites
  • Improving  your ratings
  • Responding to negative reviews

09:45am- 10:00am: Registration and Tea and coffee
10:00am- 10:10am: Welcome and introductory remarks, Nicola
10.10am – 10.40am:Getting the most out of review sites: Rate Your Landlord, Facebook and Google, Amy Lawson and Nicola Brown
10:40am – 11.10am: Techniques for dealing with reviews: encouraging positive and managing negative reviews (including a case study), Nicola Brown and Amy Lawson
11:10am - 11:25am: Concluding remarks and questions