Landlord Training events Leeds

Landlord Training Events 

Membership with Unipol provides landlords access to free training events.

The training events are designed to help improve the services we offer to students and to also prepare landlords for many difficult situations they may face.

Below is a list of our upcoming training events. If you are interested in any of the events, just click the title to find out more and to book your space.

All events take place in Unipol Board Room, 155-157 Woodhouse Lane, Leeds, LS2 3ED.


Landlord Review Sites - How to make the most out of Feedback

Friday 7th June 2019

The internet is the first place many students will visit to look for student accommodation, and the first place they will turn to leave feedback on their experience. It is more important than ever that your reviews reflect good business practice and that you respond to comments online.

This workshop will demonstrate effective ways to encourage positive reviews and how to respond to negative reactions:

  • Unipol’s Rate Your Landlord website: Making the most of it
  • What you need to know about Google and other sites
  • Improving  your ratings
  • Responding to negative reviews

09:45am- 10:00am: Registration and Tea and coffee
10:00am- 10:10am: Welcome and introductory remarks, Nicola
10.10am – 10.40am:Getting the most out of review sites: Rate Your Landlord, Facebook and Google, Amy Lawson and Nicola Brown
10:40am – 11.10am: Techniques for dealing with reviews: encouraging positive and managing negative reviews (including a case study), Nicola Brown and Amy Lawson
11:10am - 11:25am: Concluding remarks and questions



Dealing with Deposits from Beginning to End

Wednesday 10th June 2019

This half day training event is designed to help both new landlords and established landlords manage the end of tenancy and deposit process. Mishandling of deposit deductions or charges that are percieved by tenants to be unfair can be a major source of tenant dissatisfaction and can end tenancies on sour note. 

This short course will cover:

  • Managing student and parent expectations more effectively
  • Communicating the process to students
  • The tenancy deposit schemes - what is and isn't possible
  • Avoiding end of tenancy disputes and complaints under the Unipol Code
  • How to manage the tenancy and not the deposit, preparing at the start of the tenancy and evidence at the end.

12:45pm- 1:00pm       Registration and coffee

1:00pm - 1:10pm     Welcome and introductory remarks

1:10pm- 1:40pm      What is best practice? A landlord’s obligations under deposit protection and the Unipol Code

1:40pm- 2:10pm      The process for managing tenancies: moving in and out procedures, inspections and tenancy support

2:10pm- 2:20pm       Concluding remarks and questions


Nicola Brown: Assistant Chief Executive- Hub Services

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