Landlord Training events Nottingham

Advertising and Code accreditation with Unipol provides landlords access to free training events.

The training events are designed to help improve the services you offer to students and to also prepare landlords for many difficult situations they may face.

Below is a list of our upcoming training events. If you are interested in any of the events, just click the title to find out more and to book your space.

All events take place at our offices on 28 Shakespeare Street, NG1


How to Deal Effectively with Complaints

Tuesday 12th March 2019

A free interactive workshop intended for smaller landlords exploring how to deal with tenant complaints during tenancy.

This event is being led by Laura Cryer, Complaints Officer and Matt Allison, Accreditation Officer, Unipol Student Homes

By looking at case studies, timelines of complaints and group advice, this workshop will provide you with the skills and knowledge to resolve complaints following the Unipol Code procedure.


10:45am-11:00am Registration and tea and coffee

11:00am- 11:15am Introductions and welcome

11:15am- 11:45am Techniques and general tips on reaching an amicable solution without it becoming a Code complaint.

11:45am- 12:00pm Tea and coffee break

12.00pm – 12.30pm The Unipol Code Complaints Process: How it works in practice, common pitfalls and what to do if a complaint arises

12:30pm- 1.15pm Case study of a complaint and group work

1.15pm – 1.30pm  Concluding remarks and end


Dealing professionally and efficiently with tenant complaints has never been more important and has a major impact on your reputation.

This half day seminar is designed to give landlords the tools to recognise and respond to complaints from students about their accommodation.

The day will look at:

  • how to approach them to avoid issues snow-balling
  • how to achieve closure

and will examine established approaches and techniques that work in showing receptiveness to mistakes and achieving mutually satisfactory resolutions.

The event will:

  • provide landlords with a briefing on the Unipol Code complaints procedure, with advice on how to resolve disputes and avoid the formal tribunal process

This is an interactive event and will take place in a round table format with a maximum of 12 delegates to maximise participation and involvement.


Laura Cryer: Complaints and Code Investigator
Matt Allison: Unipol Codes Administrator

Book here:


Landlord Training- Deposits from beginning to end

Date: 20th May 2019

This half day training event is designed to help both new landlords and established landlords manage the end of tenancy and deposit process. Mishandling of deposit deductions or charges that are perceived by tenants to be unfair can be a major source of tenant dissatisfaction and can end tenancies on sour note. 

This short course will cover:

  • Managing student and parent expectations more effectively
  • Communicating the process to students
  • The tenancy deposit schemes - what is and isn't possible
  • Avoiding end of tenancy disputes and complaints under the Unipol Code
  • How to manage the tenancy and not the deposit, preparing at the start of the tenancy and evidence at the end.

10:45am- 11:00am      Registration and coffee
11:00am - 11:10am     Welcome and introductory remarks
11:10am- 11:40am      What is best practice? A landlord’s obligations under deposit protection and the Unipol Code. Nicola Brown
11:40am- 12:10am      The process for managing tenancies: moving in and out procedures, inspections and tenancy support. Jakub Pietruszewski
12:10pm- 12:20pm     Concluding remarks and questions


Nicola Brown: Assistant Chief Executive- Hub Services
Jakub Pietruszewski Housing Team Leader

Book Here: