Landlord Training- How to Establish an Effective In-House Complaints Procedure

Landlord Training- How to Establish an Effective In-House Complaints Procedure

October 30th 2018

Details:

An interactive workshop exploring how to effectively resolve tenant complaints and the relationship with the Unipol complaints process.

By looking at case studies, timelines of complaints and group advice, this workshop will provide you with the skills and knowledge to resolve complaints following the Unipol Code procedure.

Agenda:

9:45am-10:00am: Tea and coffee
10:00am- 10:15am- Introduction
10:15am- 10:45am- General tips on reaching an amicable solution without it becoming a Code complaint.
10:45am- 11:00am- Tea and coffee break
11:00am- 11:45pm- Case study of a complaint and group work
11:45pm-12:00pm Concluding remarks and end

Book your place