Wednesday 19 January 2022

Working with Students - What New Staff in PBSA Need to Know

Purpose built student accommodation (PBSA) is growing as a sector, yet many new staff have never worked in this field before. It has many differences to mainstream housing that new building managers need to understand to provide a great service to students. Student accommodation is central to the academic and pastoral experience, and new staff to the sector are often surprised by the culture, norms and routines involved in managing PBSA.

This brand new online event is being offered free for members of the ANUK/Unipol National Codes for purpose built student accommodation, to support in the development of new and existing staff. Each member can book up to two free places per event (maximum of 30 places per event).

Non-members of the ANUK/Unipol Codes can attend for the fee of £75 per person.


Spaces available

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This webinar runs from 10am to 12noon and aims to provide a short introduction that looks at:

  • The higher education context – who are students, where do they come from, the academic year and letting cycle, the role of PBSA in supporting academic and pastoral success
  • The transition to university away from home and the challenges of independent living
  • The current context of pastoral care for students and the new requirements of the National Code in respect of student wellbeing
  • Meeting student expectations of life at university and in PBSA
  • PBSA – How has it evolved, who owns it, what does it look like, what do students expect Regulation and the National Codes – the Housing Act 2004 and the role of accreditation in setting standards


Jess Carrier, National Codes Co-ordinator, Unipol Student Homes
Jess joined Unipol in 2018 as the National Codes Coordinator after spending two years as the Welfare and Community Officer at Leeds Beckett Students’ Union. Her role includes administering the ANUK/Unipol National Codes and undertaking project work on various issues across the student accommodation sector. Having held a key Higher Education role during the outset of the COVID-19 pandemic, she is experienced in student engagement and advocacy.

Victoria Peckitt, Code Complaints Investigator, Unipol Student Homes
Vic Peckitt is the Code Complaints Investigator for the National Code and Unipol Code.  Vic went to university in Liverpool and Leeds and has over ten years of experience working within the Student Accommodation sector.  She has been with Unipol since 2015, enjoying roles in Housing Management and Tenancy Support.  Vic is also an accredited Mental Health First Aid Instructor.  



This free two hour event is suitable for:

  • Staff who have recently joined the PBSA sector
  • Existing staff who want to better understand higher education

Delegates will be sent webinar details by email the afternoon before the event. Free places are limited to two per organisation for members of the ANUK/Unipol National Codes.


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