Monday 22 October 2018

155-157 Woodhouse Lane, Leeds, LS2 3ED

How to deal with Student Accommodation Complaints, the Compensation Culture and Achieving Closure

The Unipol Board Room - Leeds
 
A fully revised one day interactive seminar examining a cross section of actual student accommodation complaints: looking at how these can be approached, the role of goodwill payments or compensation and how internal dispute resolution compares with legal solutions.
 
Suitable for: Those at the sharp end of complaints from students about their accommodation

Spaces available

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Agenda

9.45am – 10.00am Registration (tea and coffee)

Led by Martin Blakey, Chief Executive, Unipol Student Homes

10.00am – 10.15am Introduction of Delegates and Issues to Be Raised
 
10.15am – 10.45am Who Complains and Why? 
 
10.45am – 11.10am Social Media and Complaints

11.10pm – 12.00pm The Techniques of Dealing with a Complaint: How to Provide a Good Response and the role of compensation

12.00pm – 1.00pm Lunch and networking (provided)

1.00pm - 2.20pm Examining Six New Case Studies with Group Discussion and Round Table Analysis of How to Resolve and Handle Actual Cases

2.20pm – 2.35pm Break (Refreshments Provided)

2.35pm – 3.10pm Practical Pointers on Operating a Complaints System: Visibility, receiving complaints, staff training, reviewing complaints. Victoria Tolmie-Loverseed, Assistant Chief Executive - Standards, Unipol Student Homes

3.10pm - 3.40pm The ANUK/Unipol National Codes in Complaints About Student Accommodation: What kind of complaints are made and how are they resolved with Simon Kemp, National Codes Administrator, Unipol TBC

3.40pm - 3.50pm Concluding remarks 

3.50pm End

 

 
 

Cost per delegate

Normal Delegate Rate - £215

Friends of Unipol Rate - £185

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