Monday 28 October 2019

Lessons from the 2019 Intake - Allocations, Supply and Demand, Future Patterns and Trends

This one day seminar brings together a cross-section of experiences and a summary of main trends looking at what can be learnt from the 2019 intake that can inform and improve future years.

Suitable for - all those dealing with policy, management, allocations and student advice in student accommodation.


Spaces available

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9.15am - 9.30amRegistration (Tea and coffee available)

9.30am - 10.00amIntroduction of Delegates and Round Table Sharing of Delegates Own Experiences

10.00am - 10.40amA Summary of the Main Trends over the Summer of 2019: What UCAS tells us, the developing role of clearing, patterns in the intake stakes, EU and international intakes. David Feeney, Partner, Cushman & Wakefield

10.40am - 10.50amQuestions and discussion

10.50am - 11.20amExperiences in Leeds, Nottingham and Bradford and the Impact of Late Buildings: Dealing with supply and demand in balance, shortage and surplus. Martin Blakey, Chief Executive, Unipol Student Homes

11.20am - 11.35pmBreak (Tea and coffee available)

11.35pm - 12.10pm The Manchester Experience and Some General Reflections: The intake, the University and the City, new builds and new initiatives and the voice of the customer. Paul Burns, Accommodation Office Manager, the University of Manchester

12.10pm - 12.20pmQuestions and discussion

12.20pm - 12.50pmWhat Happened in London? Allan Hilton, Chief Executive, Cass and Claredale Halls of Residence

12.50pm - 1.00pmQuestions and discussion

1.00pm - 1.50pmLunch (provided)

1.50pm - 2.20pmThe Warwick Experience:  Sioned Cash, Operations and Planning Manager, University of Warwick

2.20pm - 2.30pmQuestions and discussion

2.30pm - 2.45pmBreak (Tea and coffee available)

2.45pm - 3.30pmA View Across the Country: What is Letting and Where? New v Old – does a stabilised asset provide better income? Challenging Cities, speed of sale – is there a difference between clusters and studios? Who is living in studios? Stewart Moore, Chief Executive Officer, CRM Students

3.30pm - 3.55pmQuestions and General Discussion

3.55pm - 4.00pmConcluding remarks and end



Martin Blakey, Chief Executive, Unipol Student Homes

Martin has worked in the student accommodation area for over 20 years and has extensive experience of all kinds of student housing, from off-street to purpose-built properties. He has worked closely with HEIs, Local Authorities, Government and major suppliers to raise housing standards and widen student choice and expectations. As Chief Executive of Unipol, Martin has helped develop a portfolio housing 3,000 students in Leeds, providing services to around 15 HEIs, accrediting just over 220,000 bed spaces and operating the main training programme for those involved in student accommodation. 

Paul Burns, Accommodation Officer Manager, The University of Manchester

Paul Burns manages the Accommodation Office at the University of Manchester, with its varied stock of 8,200 bedrooms in 20 halls of residence. Paul has a particular interest in customer service, customer satisfaction, dispute resolution and complaints management. Paul has previously worked at the University of Manchester in hall management, pastoral care provision and as a language teacher.  Originally from Manchester he spent nine years in Japan where his professional and personal experiences shaped his views on customer service.  His experience as a marathon and ultra-marathon runner have shaped his views on perseverance, patience and seeing things through to the end.

Allan Hilton, Chief Executive, Cass and Claredale Halls of Residence

Allan Hilton is Chief Executive of Cass and Claredale Halls of Residence Ass. Ltd, which  is a small charitable housing association East  London providing some 380 rooms.  Its aim is to provide affordable accommodation to students studying at Universities in London. Allan has been managing student accommodation for over 25 years. As the Chief Executive his role is to give the strategic direction and leadership to the organisation.  He has an MBA and also a masters in Estate Management, has several published articles on student accommodation and has been advising the Mayor of London on the London Plan, through the academic forum. He has been at the fore front of the affordability debate in student accommodation for several years.  

Stewart Moore, Chief Executive Officer, CRM Students

A graduate in Philosophy from St Cuthbert's, University of Durham, Stewart has worked entirely within marketing since graduation. Originally starting out in advertising agencies, Stewart cut his teeth at McCann-Erickson before moving to Saatchi & Saatchi to be a member of their experiential and b2b team. In 2005 Stewart and three others started their own agency specialising in property, hotels and complex sales processes; in just three years the agency had grown to 32 people and had won several awards including several Bentley Awards, International B2B brand of the year for one of their clients and a Sunday Times FastTrack 100 position for three years in a row for another client. 

In 2008 Stewart moved into hospitality, launching a new serviced apartment brand and increasing online sales by a factor of 10 within just a single year. In 2010 he moved to Amazing Retreats to help launch their portfolio of high-end holiday rentals, including a Napoleanic fort in the Solent. During his time at CRM, Stewart has overseen a rebrand of CRM Students, the relaunch of the CRM Students website and the creation of the Gradpad brand and website. In that time the number of beds under CRM's management has doubled in size and continues to grow.



Monday 28th October London
Central London - 58 Victoria Embankment, London

The 2019 student entry is a particularly good time to be taking stock of student accommodation. This year marks the end of the demographic dip, the likely changes in European intake and the burgeoning of other international student numbers. 2019 provides insights into all of these developing trends.

Demand for student accommodation was perhaps more predictable in 2019 than previous years. Did this mean that allocations and lettings worked better? Many institutions are using new self-allocating systems - were these a positive or negative contribution to getting the right student in the right room at eth right time?

2019 also saw record amounts of purpose built student accommodation (PBSA) coming on line, estimated at around 32,000 bed spaces. Many of these bed spaces are clustered in particular cities: Newcastle, Sheffield and Liverpool are already feeling the effects of a blast of surplus housing. In other cities first year accommodation has been tight: Nottingham, Bristol and Leeds are all pressured markets.

30% of all new PBSA buildings were late this year with all the dislocation that this causes to students and their institutions. How did different institutions deal with this?

All of this against a backdrop of increased students and parental expectations and the need to increase student support and become more active in the transition of students into their new homes.

This one day seminar brings together a cross-section of experts from different types of institutions to share their experiences and reflections on how 2019 went, what is changing and how can future services be transitioned into meeting next year’s needs better and most of all, what can be done to prepare for next year to make things better?

The day gives an overview of developments and trends coupled with specific case studies and general observations from a cross section of areas and institutions. Delegate involvement is encouraged throughout the day and the event is held in a roundtable format to ensure that knowledge and views are shared and built upon.






Cost per delegate

Normal Delegate Rate - £295

Friends of Unipol Rate - £250

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