Thursday, 21 March 2024

The Lowry, Pier, 8 The Quays, Salford, Manchester M50 3AZ

The National Codes Student Experience Conference 2024

The National Codes Student Experience Conference is the new must-attend event for managers and operational staff delivering front line services in purpose-built student accommodation.

Why attend?

Bring your team and learn, keep up to date with industry trends and enjoy and engage with quality content and speakers. Plus meet your peers and widen your network.

With a delegate pass you’ll get:

  • A full day of content, covering cost of living and affordability, legal updates, building safety, supporting equality and diversity plus much more
  • Established industry experts plus newer voices
  • Networking opportunities 

Spaces Available

Make a booking



9.30 – 10.00

Registration and networking

10.00 – 10.05


10.05 – 10.25


Changing Students – Evolving the experience

Speaker - Paddy Jackman, Unipol Student Homes

10.25 – 10.50

Student numbers and PBSA demand in 2024

Get the latest national student intake numbers and understand what this might mean for accommodation demand and lettings in 2024. What are the latest trends in student intake? What about international students? Have undergraduate applications fallen again?

10.50 – 11.15

Student Minds

With a student mental health being an ever present challenge in PBSA, Student Minds will cover how providers can build practices and policies that support positive student wellbeing in their buildings.

Speakers - Sophie Cohen Jones and Chastyn Webster, Student Minds

11.15 – 11.30

Coffee Break

11.30 – 12.00

Higher Education and the General Election 2024

With a General Election due within the next 12 months, the Public Affairs Company will deliver an overview of the state of play in regards to Higher Education and the main political parties.

This session will cover:

  • What the main political parties are saying about PBSA and Higher Education
  • Expected messaging in the manifesto pledges
  • An update on the renters reform bill

Speaker - Ed Jacobs, Public Affairs Company

12.00 – 12.25

Supporting Disabled Students in PBSA – What Good Should Look Like

As the responsibility for student accommodation increasingly shifts to the private sector, it is essential that there is the physical and social infrastructure to support Disabled students. This session will be led by speakers with their own lived experience of disability, speaking on how the sector can strive for a more inclusive approach.

Speakers - Piers Wilkinson, Independent Consultant & Commissioner, Jade Husdan-Hick, Disabled Students’ Officer, University of York Students’ Union

12.25 – 12.45

Roundtable Discussion

How do you currently deal with requests for adaptations and how could that be improved?

12.45 – 13.25



Split for Strands


Strand 1

Supporting Students

 Strand 2

Knowing the Code

13.25 – 14.05

Investors in Students – Gender and wellbeing of students (Equality/preference)

Speaker - Tom White, WAU Agency

An introduction to the approved codes for new staff  (including most complained about things)

  • All you need to know about the National Codes
  • What membership means for PBSA providers
  • What standards you need to meet
  • How they are run

Speakers - Jess Carrier and Vic Peckitt, Unipol Student Homes

14.05 – 14.40

Social Programme Workshop – Enabling Community Building in PBSA

As student demographics evolve, community building through social programmes has never been more important. In this workshop, we will look at shared best practice in the sector to understand how students are building social connections in a modern PBSA environment.

This session will feature contributions from:

Sarah Canning and Deenie Lee - The Property Marketing Strategists

Toria Thomas and Beth Murphy - Unipol Student Homes

This session will feature group work

Inside the verification day

Hear from the National Code verification team giving top tips on the verification process

  • What you can expect on a verification visit
  • How to prepare and get ahead
  • Most common action points and good practice in dealing with them

Speakers - Beth Raine, Derek Goss and Simon Kemp

14.40 – 14.55


14.55 – 15.30

Working collaboratively with the University – Supporting Students in private sector PBSA

Often there is a sense competition between university accommodation departments and private PBSA. But what are the shared interests? How do they better cooperate in the interest of students? What do we know about communication between universities and accommodation providers?

  • Better liaison on student support
  • How should the private sector approach universities – what do they want to hear?
  • Getting over data sharing obstacles

Speakers - Ed Naylor, Robin Walsh, Lee Rawlinson, Jess Carrier

Changes to the Legislation – The Fire Safety Act and The Building Safety Act - What you need to know

The Government have brought in major changes to building safety after the Grenfell tragedy. This session is designed to give building managers and operational staff an overview of the new requirements of the Fire Safety Act, Building Safety Act to help them feel confident in fulfilling their role.

  • What are the headline requirements for pbsa operators
  • What new checks and processes will be required?
  • How does this impact on building management, regular health and safety routines, and communication with tenants?
  • What is the role of building managers and site staff in all of this?

Speaker - Richard Lord

15.35 – 16.05

Building a Successful Career in PBSA

Is it worth it? How to do it

This panel session will hear from a range of professionals in the PBSA sphere, with a breadth of experience in both the private sector and Universities

Discussions from panelists will include:

Getting started in the sector, Growing your own career – how to progress, How to train and retain talent – rewarding good management in PBSA, Diversity in PBSA – how can we do better? Sector Wishlist – what would you change?

Panel Chair - Rebecca O'Hare, University of Leeds

Panel members -
Richard Stott, Kexgill
James Gregory, the management recruitment group
Jane Crouch, Fresh
Sam Hollex, Host  

16.05 – 16.15

Takeaways from the day

Speaker - Victoria Tolmie-Loverseed


Health and safety, student wellbeing and support, legal compliance, professionalism, personal development and the cost of living crisis are just a few of the topics that you will see discussed at this year’s event.

Working in PBSA is a rewarding yet challenging career choice, and this brand-new event is designed to keep you informed, networked and supported to deliver a great service to students.

Join us to share, discuss, debate, learn and improve student housing at a time when so much is changing in the PBSA and general private rented sector.

Cost per delegate

Normal Delegate Rate - £295

Friends of Unipol Rate - £200

Make a booking

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