Unipol Student Homes
Tel: 0113 243 0169
Fax: 0113 234 35 49
E.mail: info@unipol.leeds.ac.uk
Web: www.unipol.leeds.ac.uk
Unipol tenants only: housing@unipol.leeds.ac.uk
Your Leeds Housing Hub Team
We are a friendly and knowledgeable team, here to help and offer advice. Below is a bit about us and details of who to contact if you have any problems.
Lynne Wilson - Hub Advisor
Lynne's role involves supporting both students and landlords. Below are a few of the areas Lynne can help with:
For students:
- Contract Checking
- Mediating with landlords or other tenants to resolve problems
- Help with starting a Code complaint
- signposting to other support services
For landlords:
- Checking and improving adverts
- What the current legislation requirements mean for you
- What services are available through Unipol
- Tenant dispute mediation
- Signposting to other support services
Lauren Robinson, Lauren Page, Sam Hughes and Maddy Button - Housing Hub Assistants
India Button - Homestay and International Student Coordinator
India works to support international students and families to find suitable accommodation in Leeds, Nottingham and Bradford. India also works to support students attending the Language Centre at the University of Leeds to secure a home away from home with our Homestay Programme.
If you are an international student and would like some help with your accommodation please contact India by email or call 0113 243 0169.
Amy Lawson - Hub Marketing Officer
Amy looks after all aspects of marketing for the hub. This involves organising student campaigns and events and developing marketing strategies for landlords and managing agents to help them get the most out of their advertising through Unipol. Amy ensures that all our consumers receive the same high quality of service.
You can contact Amy on 0113 205 3430 or by email.
Victoria Peckitt - Code Complaints Handler
Victoria is available to help any student or representative who lives in a property covered by the Unipol Code and is experiencing problems with their tenancy. If you feel that your landlord is not complying fully with the terms of the Code, she will be able to advise and, if necessary, help you lodge a formal complaint.
You can contact Victoria on 0113 243 0169 or by email. Alternatively you can find more information about making a complaint under the Code here
Leeds University Union Student Advice Centre, First Floor of the Union Building
Telephone: 0113 380 1290
E.mail: advice@luu.leeds.ac.uk
Web: www.luu.org.uk/helpandadvice/browse/
Leeds Beckett Students Union Student Advice Service, Portland Building (1st Floor)
Telphone: 0113 812 8400
Email: suadvice@leedsbeckett.ac.uk
Web: http://www.leedsbeckettsu.co.uk/advice
University of Leeds Accommodation Office
Email: accom@leeds.ac.uk
Tel: 0113 343 7777
Web: www.leeds.ac.uk/accommodation
Leeds Beckett University Accommodation Office
Telephone 0113 812 5972
Web: https://www.leedsbeckett.ac.uk/accommodation/
Leeds Trinity University College Union
Web: www.ltsu.co.uk
Leeds City Council Environmental Services
(includes disrepair, noise Problems, refuse collection, pest control)
Tel: 0113 222 4406
Trading Standards: 0845 404 0506
Checking furniture meets with fire safety regulations Tel: 0113 253 0214
Regulatory and Consumer Protection Agencies Health and Safety Executive
Information Line: 0845 345 0055
Web: www.hse.gov.uk
Leeds Fax: 0113 283 4382
Yorkshire Water
Enquiries 0845 1242424
Leakline 0800 573 553 Yorkshire Electricity
To report a power failure Telephone 0800 375 675
REGULATORY AND CONSUMER PROTECTION AGENCIES
Health and Safety Executive
Information Line: 0845 345 0055
Web: www.hse.gov.uk
Leeds Fax: 0113 283 4382
Gas Safe Register
National Watchdog for Gas Safety in Britain useful to check gas engineers registration.
Tel: 0800 408 5500
Web: www.gassaferegister.co.uk
Transco
Web: http://www.nationalgrid.com/uk/
Ofgem
The regulator for Britains Gas and Electrical industries funded by the DTI and provides advice on changing suppliers, price comparisons and information on Bills, safety and services.
Tel: 020 7901 7295
Web: www.ofgem.gov.uk www.oft.gov.uk
Energy Watch
Consumer Information and complaints service about gas and electricity suppliers
Tel: 08454 04 05 06
Web: www.energywatch.org.uk
Ofcom
UK regulator of the communications industry
Web: http://www.ofcom.org.uk/
Office of Fair Trading
Complaints about Unfair Contract Terms
Web: www.oft.gov.uk
UTILITIES
British Telecom
Customer Services: 0800 800 150
Gas & Electricity
British Gas 0800 111 999
www.britishgas.co.uk
Gas Leaks 0800 111 999 [24 hr] Yorkshire Electricity
To report a power failure Telephone 0800 375 675
Yorkshire Water
Enquiries 0845 1242424
Leakline 0800 573 553