Help and Advice - Leeds

Unipol Student Homes
Tel: 0113 243 0169
Fax: 0113 234 35 49
Unipol tenants only:

Your Leeds Housing Hub Team
We are a friendly and knowledgeable team, here to help and offer advice. Below is a bit about us and details of who to contact if you have any problems.

Lynne Wilson - Hub Advisor

Lynne's role involves supporting both students and landlords.  Below are a few of the areas Lynne can help with:

For students:

  • Contract Checking
  • Mediating with landlords or other tenants to resolve problems
  • Help with starting a Code complaint
  • signposting to other support services

For landlords:

  • Checking and improving adverts
  • What the current legislation requirements mean for you 
  • What services are available through Unipol
  • Tenant dispute mediation
  • Signposting to other support services
To contact Lynne please email or call 0113 243 0169.

Lauren Robinson, Lauren Page, Sam Hughes and Maddy Button - Housing Hub Assistants


Like you, they are students and are working at Unipol part-time helping students to find suitable good quality accommodation and assist our landlords to advertise their properties. To contact the hub about advertising or for general house hunting advice please email or call 0113 243 0169.

India Button - Homestay and International Student Coordinator

India works to support international students and families to find suitable accommodation in Leeds, Nottingham and Bradford.  India also works to support students attending the Language Centre at the University of Leeds to secure a home away from home with our Homestay Programme. 

If you are an international student and would like some help with your accommodation please contact India by email or call 0113 243 0169.

Amy Lawson - Hub Marketing Officer

Amy looks after all aspects of marketing for the hub.  This involves organising student campaigns and events and developing marketing strategies for landlords and managing agents to help them get the most out of their advertising through Unipol.  Amy ensures that all our consumers receive the same high quality of service.  

You can contact Amy on 0113 205 3430 or by email.

Victoria Peckitt - Code Complaints Handler

Victoria is available to help any student or representative who lives in a property covered by the Unipol Code and is experiencing problems with their tenancy. If you feel that your landlord is not complying fully with the terms of the Code, she will be able to advise and, if necessary, help you lodge a formal complaint.

You can contact Victoria on 0113 243 0169 or by email. Alternatively you can find more information about making a complaint under the Code here  

Leeds University Union Student Advice Centre, First Floor of the Union Building

Telephone: 0113 380 1290

Leeds Beckett Students Union Student Advice Service, Portland Building (1st Floor)
Telphone: 0113 812 8400

University of Leeds Accommodation Office
Tel: 0113 343 7777

Leeds Beckett University Accommodation Office
Telephone 0113 812 5972

Leeds Trinity University College Union

Leeds City Council Environmental Services
(includes disrepair, noise Problems, refuse collection, pest control)
Tel: 0113 222 4406
Trading Standards: 0845 404 0506
Checking furniture meets with fire safety regulations Tel: 0113 253 0214

Regulatory and Consumer Protection Agencies Health and Safety Executive
Information Line: 0845 345 0055
Leeds Fax: 0113 283 4382

Yorkshire Water
Enquiries 0845 1242424
Leakline 0800 573 553 Yorkshire Electricity
To report a power failure Telephone 0800 375 675


Health and Safety Executive
Information Line: 0845 345 0055
Leeds Fax: 0113 283 4382

Gas Safe Register
National Watchdog for Gas Safety in Britain useful to check gas engineers registration.
Tel: 0800 408 5500


The regulator for Britains Gas and Electrical industries funded by the DTI and provides advice on changing suppliers, price comparisons and information on Bills, safety and services.
Tel: 020 7901 7295

Energy Watch
Consumer Information and complaints service about gas and electricity suppliers
Tel: 08454 04 05 06

UK regulator of the communications industry

Office of Fair Trading
Complaints about Unfair Contract Terms


British Telecom
Customer Services: 0800 800 150

Gas & Electricity
British Gas 0800 111 999
Gas Leaks 0800 111 999 [24 hr] Yorkshire Electricity
To report a power failure Telephone 0800 375 675

Yorkshire Water
Enquiries 0845 1242424
Leakline 0800 573 553