Help and Advice - Nottingham

Unipol Student Homes

We are a friendly and knowledgeable team, here to help and offer advice.  Below is a bit about us and details of who to contact if you have any problems.

Your local Unipol team
List of useful contacts (includes: Nottingham City Council, Housing Advice at the Student Unions' and Energy Supplier information)

Your local Unipol team

Hollie O'Connor - Nottingham Services Manager
Hollie oversees the day to day running of the Housing Hub ensuring that all our consumers receive the same high quality of service.  Hollie supports students with their house hunting to help ensure they make the best possible choice.

Hollie's responsibilities include helping students in their search for accommodation; assisting landlords in advertising their properties and supporting our tenants with queries.

Contact Hollie by email or calling 0115 934 5020 for information on advertising a property; improving your listing or if you need assistance in searching for your next home.   

Matt Allison- Unipol Codes Administrator
Matt administers the Unipol Codes in Nottingham, Leeds and Bradford managing the accreditation process and fielding queries about the Codes. Matt also inspects properties to ensure they meet Code standards.

Contact Matt by email or by calling 0113 205 3417.

 

Tom Taylor - Senior Housing Management Officer
TomTom is responsible for looking after tenants renting directly from Unipol and for ensuring they are enjoying their housing experience. He also works with Unipol's managed owners to ensure thier properties meet good standards. 

If you would like to make an appointment to see Tom please email or call on 0115 934 5024.


George Hewitt - Assistant Housing Management Officer

George is responsible for looking after tenants renting directly from Unipol and for ensuring they are enjoying th their housing thier housing experience with us .  

If you would like to make an appointment to see George please email or call on 0115 934 5020

 


Unipol is one organisation

Unipol operates in three cities and overseeing the Nottingham operation is a senior team of managers based in Leeds, who regularly visit Nottingham to support the development of the service.  Should you like to contact one of these managers please see the information below. Our complaints procedure can be viewed here.

Our senior team are:

NicolaVictoria

 

 

 


 

Nicola Brown - Assistant Chief Executive - Housing Hub
Nicola oversees all the Housing Hub operations in all three cities.  You can contact Nicola by email

Rachel Campey - Assistant Chief Executive Housing Services
Rachel oversees all the housing management services in Leeds and Nottingham. You can contact Rachel by email

Victoria Tolmie-Loverseed - Assitant Chief Executive - Standards
Victoria oversees the Unipol accreditation schemes in all three cities.  You can contact Victoria by email

Other Sources of Help

Nottingham Trent Students' Union Advice Centre
Tel: 0115 848 6260
Email: sac@su.ntu.ac.uk 

The University of Nottingham Students' Union Advice Centre
Tel: 0115 846 9730
Email: SUadvice@nottingham.ac.uk 

Nottingham Trent Accommodation Services
City - Tel: 0115 848 2894
Clifton - Tel: 0115 848 3191
Email : accommodation@ntu.ac.uk

Notts Housing Advice
Archer House, Castle Gate,
Nottingham. NG1 7AW.
Tel: 0845 241 4515
Email: admin@nottshousingadvice.org.uk

Nottingham City Council
Public Health - Tel: 0115 915 6798
Rubbish Collection, Cleansing Department - Tel: 0115 915 2000

  • The Council now lets students sign up to receive weekly reminders on when to put your bin out for collection. Signing up is simple and after your bin has been collected we'll send you a reminder to bring it back in again.  you can do this at: Love Your Bin

Trading Standards - Tel: 0115 915 5555

Regulatory and Consumer Protection Agencies

Health and Safety Executive
Information Line: 0845 345 0055
Web: www.hse.gov.uk
Leeds Fax: 0113 283 4382

Gas Safe Register
National Watchdog for Gas Safety in Britain useful to check gas engineers registration.
Tel: 0800 408 5500
Web: www.gassaferegister.co.uk

Transco
Web: http://www.nationalgrid.com/uk/

Ofgem
The regulator for Britains Gas and Electrical industries funded by the DTI and provides advice on changing suppliers, price comparisons and information on Bills, safety and services.
Tel: 020 7901 7295
Web: www.ofgem.gov.uk

Energy Watch
Consumer Information and complaints service about gas and electricity suppliers
Tel: 08454 04 05 06
Web: www.energywatch.org.uk

Ofcom
UK regulator of the communications industry
Web: http://www.ofcom.org.uk/

Office of Fair Trading
Complaints about Unfair Contract Terms
Web: www.oft.gov.uk

Utilities
British Telecom
Customer Services: 0800 800 150

Gas & Electricity
British Gas 0800 111 999
www.britishgas.co.uk
Gas Leaks 0800 111 999 [24 hr]

Severn Trent Water
Enquiries 0115 985 7687