The results are in from the March 2026 Tenant Survey (GSLI), and Unipol has plenty to celebrate. The annual survey gathers feedback from tenants about their accommodation experiences, which helps us to recognise what we are doing well and where we can improve.
This year we saw a 26% increase in survey responses compared to 2025, with particularly strong engagement from international students, first-year students and undergraduates. One of the standout achievements was Unipol’s overall satisfaction score of 84%, higher than sector benchmarks from other accommodation providers.
Gold Certification was awarded for Facilities and Services, with overall management, internet services and bedroom size especially highly. The free to use washer dryers available in all PBSA flats continues to be popular with all students.
The survey also highlighted the importance of community, with 86% of tenants reporting that Unipol staff are friendly and approachable. Responses relating to social life and community were also largely positive, reflecting the welcoming environment across all our properties.
It was encouraging to find that 73% of students living with us were aware that their accommodation is accredited under the National and Unipol Codes. Unipol will continue to highlight the benefits of renting from accredited landlords.
Overall, the Tenant Survey results reflect Unipol’s continued commitment to providing high quality student accommodation and support services, while also helping identify areas where students may need additional support moving forward. All our property managers are analysing individual feedback to ensure we continue to make improvements and review the services we offer across our portfolio.
Thanks to all the tenants who took part by giving us their feedback. Here are some comments from our students:
"Whenever there's a problem like a repair, it's responded to quickly and sorted out"
"The team were always very easy to get hold of and were very useful in fixing things around the house when we needed them done and always very friendly when they came to our house"
"Communication between residents and the property manager is good. The people that come to the flat are respectful and we always receive swift replies."