COMPLAINTS DATA

The Complaints Process

The complaints process can be used by tenants who live in an accredited property and believe the landlord is breaching the Unipol Code of Standards. 

Firstly, we will make sure that the complainant has raised the issues in writing with the landlord and has given them chance to respond. 

Next, with permission from the tenant, the Code and Complaints Investigator will write to notify the Landlord that there has been a Formal Complaint and they have 7 days to respond.  

If we’re concerned about the standards of the property itself, we’ll carry out an inspection.  We will work with both parties to try resolve the complaint and any breaches of the Code.

If this is not possible, then the complaint may be referred to a Code Tribunal. 

  September 2020 to August 2021
  Leeds Notts.  Bradford Total
Sep 9 2 0 11
Oct  11  0 0 11
Nov  13 1 1 15
Dec  3 1 0 4
Jan  3 4 0 7
Feb 4 1 0 5
Mar 11 0 0 11
April  9 3 0 12
May 2 0 0 2
June 5 1 2 8
July 18 0 1 19
Aug 22 1 0 23
Total 110 14 4 128

 

Complaints and Enquiries received by Category - Top 5
 from September 2020 to August 2021    
Repairs 42    
Condition upon arrival 12    
Noise / ASB / Tenant Friction 12    
Damp/mould 10    
Deposit 8    
Unprofessional behaviour 8    
  92