The Complaints Process
The complaints process can be used by tenants who live in an accredited property and believe the landlord is breaching the Unipol Code of Standards.
Firstly, we will make sure that the complainant has raised the issues in writing with the landlord and has given them chance to respond.
Next, with permission from the tenant, the Code and Complaints Investigator will write to notify the Landlord that there has been a Formal Complaint and they have 7 days to respond.
If we’re concerned about the standards of the property itself, we’ll carry out an inspection. We will work with both parties to try resolve the complaint and any breaches of the Code.
If this is not possible, then the complaint may be referred to a Code Tribunal.
| Leeds | Notts. | Bradford | Total | |
| 2025-26 | 50 | 16 | 0 | 66 |
| 2024-25 | 40 | 11 | 1 | 52 |
| 2023-24 | 70 | 20 | 0 | 90 |
| 2022-23 | 130 | 13 | 1 | 144 |
| 2021-22 | 148 | 3 | 2 | 153 |
| Categories of Complaint 2025-26 | |
| Category | Total |
| Repairs / Condition of building | 25 |
| Damp and mould | 13 |
| Inter-tenant Friction / ASB / Noise | 4 |
| Deposit dispute / recharges | 3 |
| Contractual / Rent / Legal | 3 |
| Sign-up process | 3 |
| Rodents / Pests | 4 |
| Staff Conduct: Unprofessional | 2 |
| Access Notification | 2 |
| Building Security | 2 |
| Seeks Release / Refund | 1 |
| Renters' Rights Act | 1 |
| Data Protection Breach | 1 |
| Fire detection | 1 |
| Wifi | 1 |
| Grand Total | 66 |