Complaints and Disputes of the Code of Standards for student accommodation NOT managed & controlled by educational establishments

These one hour sessions will provide guidance on the revised Section 9: Complaints and Disputes of the Code of Standards for student accommodation NOT managed & controlled by educational establishments (Approved 27^th February 2026).

This session is compulsory if you have newly taken on the role of Code Complaints Contact, or if you are a New Member (having joined the National Code in the last 12 months).

There are two date options, please choose from either:

Tuesday, 6th October 2026 - bookings are now closed

or

Thursday, 8th October 2026 - bookings are now closed

Agenda

Speakers

Victoria Peckitt, Code Complaints Investigator, National Code/Unipol Student Homes

Vic is the Code Complaints Investigator at Unipol and deals with hundreds of student accommodation complaints every year so has a deep understanding of current issues and effective approaches.  With over ten years’ experience working in Student Property, she’s been with Unipol since 2015, performing roles including Housing Management and Tenancy Support. 

 

Details

We will look at:

• What’s expected of the Accommodation Provider’s Code Complaints Contact
• How the National Code Complaints Procedure operates in practice
• An overview of Complaints Data for the 2025-26 Academic year, looking at volumes and emerging trends within Code Complaints

 

Bookings are now closed.