Help and Advice - Bradford

Unipol Student Homes

We are a friendly knowledgeable team, here to help and offer advice.  Below is a bit about us plus information on who to contact if you have any problems.

Unipol Student Homes
Richmond Building
University of Bradford
Bradford
BD7 1DP
Telephone 01274 235 899
E-Mail info@unipol.bradford.ac.uk

Your local Unipol team

Jo MacNaughton - Accommodation Services Officer
Jo oversees the day to day running of the Housing Hub, ensuring that all our consumers receive the same high quality of service.  Jo also oversees the Unipol Code in Bradford and inspects new and existing members' properties to ensure that the high standards expected under the Code are maintained. 

On behalf of Unipol, Jo also oversees the day-to-day running of the accommodation provision for Bradford College.

You can contact Jo at Bradford College on 01274 436400 or by email.

Beth, George & Maud - Housing Hub Assistants

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Like our key client group, Beth, George & Maud are students. They work at Unipol part-time and help fellow students to find suitable good quality accommodation. They also help our landlords to advertise their properties.

To contact the Housing Hub about advertising or for general house hunting advice please email or call 01274 235899.

Unipol is one organisation

Unipol operates in three cities. Overseeing the Bradford operation is a senior team of managers who regularly visit the city to support the development of the service.  Should you like to contact one of these managers please see the information below. Our complaints procedure can be viewed here.

Our senior team is:

NicolaVictoria


 

 

 

 

 

 

Nicola Brown - Assistant Chief Executive Housing Hub Services

Nicola oversees all the Housing Hub operations in all three cities.  She also oversees the operation of the accommodation provision for Bradford College.  You can contact Nicola by email

Victoria Tolmie - Loverseed - Assistant Chief Executive Standards
Victoria oversees the Unipol accreditation schemes in all three cities.  You can contact her by email

Rachel Campey - Assistant Chief Executive Housing
Rachel oversees all the housing services in all three cities.  You can contact her by email

Unipol Code Queries and Complaints

If you have a general query about the Code or you want to find out how to make a complaint, contact the Code Administrator on 01274 235 899 or 01274 436 400.

University of Bradford Accommodation Office
Tel: 01274 235 899

University of Bradford Students' Union
Tel: 01274 233 300

Bradford College Accommodation Office
Tel: 01274 436 400
Email: accommodationservices@bradfordcollege.ac.uk

Bradford College Students' Union
Tel: 01274 433 007

Council

Bradford Metropolitan Borough Council
Reporting disrepair and noise problems
Environmental Health Tel: 01274 753 531
Rubbish collection, Cleansing Department Tel: 01274 751 000
Pest Control Tel: 01274 753 926

Regulatory and Consumer Protection Agencies

Health and Safety Executive
Information Line: 0845 345 0055
Web: www.hse.gov.uk
Leeds Fax: 0113 283 4382

Gas Safe Register
National Watchdog for Gas Safety in Britain - useful for checking gas engineers' registration.
Tel: 0800 408 5500
Web: www.gassaferegister.co.uk

Transco
Web: http://www.nationalgrid.com/uk/

Ofgem
The regulator for Britain's gas and electrical industries funded by the DTI, Ofgem provides advice on changing suppliers, price comparisons and information on bills, safety and services.
Tel: 020 7901 7295
Web: www.ofgem.gov.uk

Energy Watch
Consumer Information and complaints service about gas and electricity suppliers
Tel: 08454 04 05 06
Web: www.energywatch.org.uk

Ofcom
UK regulator of the communications industry
Web: http://www.ofcom.org.uk/

Office of Fair Trading
Complaints about Unfair Contract Terms
Web: www.oft.gov.uk

Utilities

British Telecom
Customer Services: 0800 800 150

Gas & Electricity
British Gas 0800 111 999
www.britishgas.co.uk
Gas Leaks 0800 111 999 [24 hr]

Yorkshire Electricity
To report a power failure, call: 0800 375 675

Yorkshire Water
Enquiries: 0845 1242424
Leakline: 0800 573 553